![]() When you're asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.įrom the Erase Mac window, click Erase Mac, then click Erase Mac to confirm. Shut down your Mac, then start up from macOS recovery as described previously. If no other solution is successful, you can reset your password by erasing your Mac. If you still can't reset your password, erase your Mac When the password reset is completed, click Exit.Ĭhoose Apple menu > Restart, then log in with your new password. (If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.) If you see an Activation Lock window, enter your Apple ID email and password, then click Next.Īt the Reset Password window, enter your new password information, then click Next. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.Īt the Reset Password window, click Deactivate Mac, then click Deactivate to confirm. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant. You should now see the utilities window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.įrom the Utilities menu in the menu bar, choose Terminal. When prompted to reset your password, click Reset Password.Īfter successfully authenticating, click Exit. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. You don't need to take additional steps.Įnter your FileVault recovery key. When authentication has succeeded, click Exit.Ĭhoose Apple menu > Restart. Select the user, then enter your new password information and click Next. If you're asked to select a user that you want to reset the password for: Then continue as described in the next section, “Use the Reset Password assistant.” If you see an Activation Lock window, click Exit to Recovery Utilities. You might also be asked to enter the verification code sent to your other devices. If you're asked for your Apple ID informationĮnter your Apple ID information. ![]() If you don't see a Wi-Fi menu, look for it in the upper-right corner of the screen.Ĭlick “Forgot all passwords?”: If you're asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed as described below. You might be asked to select a Wi-Fi network or attach a network cable. Keep holding the keys until you see an Apple logo or spinning globe. Immediately after releasing the power button, press and hold Command (⌘)-R. Press and release the power button to turn on your Mac. When you see Options, release the power button.Ĭlick Options, then click the Continue button that appears below it. Press and hold the power button on your Mac.Īs you continue to hold the power button, your Mac turns on and loads startup options. If you're not sure, you can try both sets of steps to start up from macOS Recovery. Start up from macOS Recoveryįollow the appropriate steps, based on whether you're using a Mac with Apple silicon. Before you beginįirst try the standard steps to reset your Mac login password. If the standard steps to reset the password of your Mac user account don't succeed, try these additional steps. Press Return when asked for the filename.Īfter your computer is finished restarting, try to update or restore your iOS or iPadOS device again.If you can't reset your Mac login password Add the # symbol and a space ("# ") to the beginning of the gs. entry.Ĩ. Close the Terminal and go to the " Address TCP/IP filtering, firewall, or security software" section of this article.Ħ. If you don't see any entry containing gs., then the hosts file isn't related to the issue. Navigate using the arrow keys and look for an entry containing “gs.”. You won't see text appear in the Terminal window when you type your password.ĥ. Enter the password you use to sign in to your computer and press Return. In the Finder, choose Applications > Utilities.Ĥ. If you're using a Mac, follow these steps:ġ. If you're using Windows on a business computer, consult your IT department to be sure applications work correctly after you reset your hosts file. Resetting the hosts file affects software services that rely on hosts file redirects. If you’re using a Windows computer, follow the steps from the Microsoft support site. ![]() After you update your Mac or iTunes to the latest version, check the hosts file to make sure your computer can contact the update server.
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